Dell supportassist stuck on preparing. Update drivers locked up at 25%.

Dell supportassist stuck on preparing. May 7, 2020 · I am running a full scan diagnostics with SupportAssist. 366 Issue: The Dell Support Assist is stuck at 0% on Scan Hardware, already did what I can search but nothing fixes the is Feb 12, 2024 · When trying to do a complete scan on my 9520, under the section "scan hardware" the pc just keeps saying 'preparing' running for as long as 30 minutes before saying failure, restart pc to retry. Malwarebytes was not throwing any errors when I tried to run Scan Hardware with SupportAssist 3. It works fine now. Here is a picture of what i see However, it never actually loads up supportassist. 142 If it's solved then, fine. Aug 8, 2018 · I'm thinking of running SupportAssist in chunks. 1, the Scan Hardware is not working. after everything, i've tried resetting, i've tried booting from the usb recovery , and the thing still wont SupportAssist is Dell's automated tool that scans your Windows computer for driver and firmware updates, downloads, and installs them. I have followed the Uninstall/Reinstall Support Assist document and have looked over the forums and the last response I can find much of an answer to was from when the most recent support assist was 3. I started Dell Support assist this AM and found some drivers to be updated. When trying to launch supportassist it keeps on loading. Power on system, quickly tap the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. If your Dell Inspiron laptop is not going into recovery mode and is stuck in an automatic repair loop, here are some steps you can try: Interrupt the Boot Process: As soon as you power on the laptop, start pressing the power button repeatedly to turn it off before it gets to the Windows loading screen. On the fourth boot attempt, it should enter Windows recovery mode. The system will call for repair after the restart. Aug 24, 2021 · Hello, I hope everyone in the community is well! As I state in the title, SupportAssist has stopped working since 2 weeks ago. Restar Man32945273 Dell SupportAssist keeps getting stuck on analyzing harddrive storage - short dst test Open | Hardware Mar 30, 2024 · I was able to upgrade to Dell Support Assist 4 on my Dell AllinOne easily, but not on my Dell Inspiron 14 5410 laptop (both Windows 11 Home). And it DOESN'T WORK. Since it's late, I'll let it run overnight and I guess reboot. 49, nor Aug 7, 2020 · Here are the steps I had to take to get to a solution, Dell support did not help me on this one. They have failed to sort it Mar 27, 2020 · I know this has been exhausted, but it isn't if I still can't get what used to work a week ago but won't now, SupportAssist. Sep 10, 2022 · My laptop is slow. I did Alt + F4, then headed to Dell Support, entered my service tag and downloaded the BIOS update and installed it manually on my laptop, all worked fine thereafter. The opening page pops up, saying it is preparing, but never moves. Feb 13, 2023 · SupportAssist updated and then I had it run all - on a Windows 10 pc. Search for SupportAssist it in your Windows Start menu or by downloading it here. Q: Is it safe to interrupt the Dell preparing automatic repair process? Mar 26, 2025 · Try performing another clean reinstall of SupportAssist as instructed in employee DELL-Nat M's 24-Dec-2024 post <here> but this time make sure you reinstall using a fresh copy of the latest installer (SupportAssistInstaller. On the Home tab, select Update software. Is there any BIOS setting I need to change to escape this loop?. I was intrigued by boheap's reply because I also run Malwarebytes Premium 4. I get as far as "We're preparing SupportAssist to help you keep your PC running at its best. If you click on the Dell Update link for the Full Update Reference, Dell says the update no longer exists. Apr 17, 2025 · HI how is it going. I suspect it was caused by the SupportAssist Update Plugin. Nov 21, 2018 · Hey manually update to the latest version of chipset and Bios version from dell's site and then follow this steps (as mentioned in here by Martin) but don't uninstall supportassist just clean files and download free version of Revo uninstaller to do 'advanced' clean uninstall of support assist through hunter mode. Please w Dec 27, 2024 · A: To prevent the Dell preparing automatic repair restart loop from happening again, you can try updating your software and drivers regularly, keeping your antivirus software up to date, and performing regular system maintenance and clean up. To scan the hardware, I use the built-in diagnostics in the BIOS. When selecting “Continue,” the “Preparing Automatic Repair” setting appears again, then boots into Windows Safe Mode again. Can you help with that? Technician's Assistant: Thank you for sharing that. Manually running "Optimize Network" will also stay stuck at 0%. &nbsp;I believe it is related to a recent BIOS update. When I tri Feb 1, 2020 · Update I am running a Dell XPS 8930 Special Edition, purchased in October 2019, with Windows 10 Pro, x64, Build 1909, fully updated, including February Windows 10 updates. I just now tried to open it myself, a Apr 18, 2024 · My Dell Inspiron 15 3000 Support Assist On Board Diagnostics freezes during boot up. I was intrigued by boheap's reply, in this topic here because I also run Malwarebytes Premium 4. 2. Here's how you fix this problem. 00, another chunk of time is added. Last successful hardware scan was 1/4/21. . Stuck in some sort of never-ending restart loop? You turn your computer on and it tells you " Getting Things Ready For You ". &nbsp; It is stuck on the screen where it says "Preparing your test results:&nbsp;Your tests have finished running on your computer. 1 and ever since I updated the Dell SupportAssist to the newest version 3. Was hoping someone could help, thank you. I can't get a version number from it, because it hangs every time. Dec 4, 2019 · starting today, support assist will randomly pop up, and say it is loading. My new laptop which is an dell gamer laptop g15 wanted to me update it’s drivers on support assist and the last one is taking hours and I can’t do much to interact with other stuff on my laptop bedsides moving the mouse which seems ok but when I place it close to the support assist window’s it changes to a loading one until I move it away Jan 5, 2025 · I have repeatedly tried to have an issue with DELL assist sorted by DELL support whilst all engineers have tried at least 5 times now over the first year of my owing PC. Technician's Assistant: Understood. Each time Time Remaining reaches 0. SupportAssist Download: https://www. I came home and it still says it. To retry, close the SupportAssist application and run the task again. &nbsp; &nbsp;Made sure I have the latest version of Support Assist. 1. If you are one of them, read this post from MiniTool to find the methods to fix it. It is just stuck saying "Loading PC Optimization Tools" for like an hour, but it won't start. I'm manually running the "Get Drivers & Downloads" and "Scan Hardware" with the SupportAssist, and they both work. I always make it a point to give my Dells a fresh windows install when I get them. When I click to run, it goes May 15, 2023 · woke up this morning to my screen saying preparing automatic repair when I didn’t restart or update anything last night. I later came and checked on my laptop in about an hour and it is still Apr 11, 2024 · A few days ago on my Aurora R13 I went to manually check for updates on my pc using support assist and found it getting stuck at 0%. I have Windows 10, fully updated. I’ve googled it, but my potato brain wasn’t comprehending what was Jul 8, 2024 · SupportAssist stopped working on my Dell Inspiron 620 (Windows 10 Ver 22H2). Apr 28, 2023 · The thing is, Dell's SupportAssist app is itself well-known for actually causing problems 'cos of its CPU load from startup. I have pretty new dell XPS with an i8 and 16 gigs of ram. This article provides information about a BIOS update error or gets stuck on computers running Windows January 2025 updates or later. 4. Jul 27, 2018 · tried to run my support assist and it gets stuck on "scan hardware" it just says preparing then nothing happens,&nbsp; it ran fine last week, this is the message i get &nbsp; Support Assist Clien May 31, 2018 · My Dell SupportAssist gets stuck at 80% on "Get Drivers & Downloads". Dec 10, 2024 · Since the recent update of Support Assist, Scan Hardware never gets beyond: "Analyzing memory/address test" Scan Hardware: "Preparing". 0 Runtime, then re-run the SupportAssist installer Long version: Had this problem with my Dell Precision 5530. 1. I have Windows 10, Mar 2, 2024 · My Dell SupportAssist install was similarly stuck on the "getting things ready" screen. Update drivers locked up at 25%. Dell Update always wants to install the update, but never can because it no longer exists. I can’t get in touch with a… Feb 16, 2020 · I am running a Dell XPS 8930 Special Edition, purchased in October 2019, with Windows 10 Pro, x64, Build 1909, fully updated, including February Windows 10 updates. 5. Mar 9, 2021 · Support Assistant Stuck on "Loading Optimization Tools" Hello everyone. · Use Dell’s pre-boot task “SupportAssist OS Recovery” and tried using repair tool with Bitlocker recovery key but the tool was not able to repair anything using system restore/startup repair. Feb 3, 2024 · SupportAssist will not update to 4. Never using SupportAssist ever again. Former Dell employee here, I've seen supportassist brick PCs. Jun 2, 2024 · I was given my grandpa's laptop when he passed away. I tried uninstalling and then downloading and re-installing the Support Assist program Use the Dell Update app or the Dell Support website to get driver updates. Would there also be a solution for the "stuck" DCU? Hi @Paul AE : After reading employee DELL-Chris M's 10-Jun-2024 SupportAssist, "Hardware scan fails", "We ran into a problem" I understood that: The current SupportAssist v4. I'm trying to get it set up and it's stuck on a support assist screen and says no Bootable device found So I’m trying to optimize my Dell Inspiron labtop but for some reason, the “clean files” has been stuck at 85% for over 2 hours. The intel rapid storage drivers are hung up in the update and now when I click on start it’s apparent that the computer is laggy and working hard but I don’t hear the fans spun up like it does when Jun 11, 2018 · SupportAssist stopped working on my Alienware 17 R3 after the latest update. By starting with basic methods like hard reboots and progressively moving towards hardware checks and system resets, most users can identify and fix the underlying problem. &nbsp; It worked for years, but now gets stuck on a message saying: “We’re preparing SupportAssist to help you keep your Mar 18, 2020 · Model: Vostro 5471 Location: Philippines SupportAssist version: 3. &nbsp; Several attempts have the Hardware Analys Jul 31, 2025 · Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide. Jan 3, 2023 · The official Windows solution for Preparing Automatic Repair is to update or reset the PC directly. After restarting my computer and installing the latest windows u Mar 12, 2019 · Hi, have you seen this post from @jbilinski already? SupportAssist - Hardware scan stuck at 0% v3. May 18, 2019 · It seems that SupportAssist was stuck infinitely in Prepare stage for the Get Drivers and Downloads task. I am having some struggles with Support Assist. The download went fine but the install is taking forever. Run Oct 1, 2022 · Dell SupportAssist has automatically pushed out update version 3. 00, another chunk of time Hi all, I was considering posting this on the dell forums, but it looks like no one from Dell is very responsive there. ) Downloaded the Dell Update app and had to use the downloaded version to perform an uninstall of previous version. Clean Files completed. For a technical explanation, it's your motherboard rejecting a bios update from supportassist. The built-in diagnostics completes on my XPS while the SupportAssist function does not. To use them, press F12 when the Dell logo appears after powering up the machine, then select Diagnostics. After many attempts to uninstall Dell Update, this is the only way I was able to. Of course, I tried to ask Dell… May 5, 2025 · How to Fix Dell SupportAssist Not Working in Windows 11 Introduction Dell SupportAssist is an essential tool designed to enhance the performance of Dell devices. It provides proactive Dell service, allowing users to run diagnostics, install updates, and get assistance with troubleshooting issues. After 3 restarts, Dell Logo / Preparing Automatic Repair screen is displayed for 5-6 minutes, then displays a blue screen w/ 2D barcode stating "We ran into a problem and will restart your computer". &nbsp; The first step regarding downloads and drivers completes. However, some people report that they meet the “Dell SupportAssist not working” issue when they use the tool. 12. Do this 3 times. Thought I'd try my luck here. Cache/cookies cleared. Mar 6, 2022 · @DELL-Cares Dell Inspiron 7506 2n1 gets stuck on Dell logo screen when booting up. Use a Apr 9, 2023 · Re: Dell Update stuck on "SupportAssist OS Recovery Tools" update Same issue here for months on multiple Dell 3793s. ) Went to the official drivers page for my system model and found the Dell Update app. 04 (fully updated). In the boot menu, stroll down to Diagnostic and then click it. It very briefly says "Checking for updates" then goes straight into "Preparing to Clean Files", where it hangs forever and ever, burning CPU. Jan 14, 2021 · I've been stuck on the Factory image restore, erasing operating system partition option on 20%. Could you please tell me the model of your Dell computer? Customer: I don't know. This is how the repair works: At the Preparing Automatic Repair window, press the power button three times to force the computer to shut down. After quick tests, click on Hard Drive and then Thorough Test Mode. May 5, 2025 · This article provides information about the resolution of common issues for SupportAssist for Home PCs. I have updated the BIOS, all recommended drivers, Addressing the issue of a stuck Dell SupportAssist Pre-Boot System Performance Check requires methodical troubleshooting. 366]. Dec 7, 2018 · When I clicked SupportAssist in the Start menu a message appeared on the screen " A new version of SupportAssist is available and is being installed on this PC" . 0. Mar 22, 2025 · I use Dell Support Assist for two years but recently just wouldn't start. In a word, it helps you keep the Dell computer like new. I was able to fix and successfully install by first uninstalling some older Dell Support apps from 2019 (when my Dell was purchased): Aliens, Let me preface this by saying I’m a potato when it comes to troubleshooting computers. Jan 30, 2025 · Fix DELL SupportAssist error Another scan is in progress, We were unable to start the scan as another scan is already in progress by following these steps. The progress bar and cursor are not moving at all. 8. Feb 11, 2025 · To get the Dell SupportAssist working again, check for app updates, clear cached folders or restart its core services. Dec 26, 2020 · I received a notification from dell that said run support assist to see if your drivers are up to date so I did and I installed my out of date drives keep in mind this is a brand new pc my alien ware aurea r11 bios was out of date this is the problem tho it’s stuck on installing and when you a little bit of context, I’m restoring windows, I downloaded SupportAssist OS, and with a 14GB memory stick I install all the driver I suppose (?), I want to restore windows, as a factory reset. It started two at once - Clean Files and Update Drivers. Customer: My Dell computer is stuck in the preparing automatic repair mode. Can you describe any recent changes or updates made to your computer before this issue started? Customer: It was doing an Dec 9, 2024 · Spot a Dell SupportAssist blank screen? Repair or reset the app to clear corrupt files, reinstall the app or reset the BIOS. Besides, this update is supposed t Jan 27, 2025 · If your Dell PC is stuck on pre boot system performance check, perform a hard reset, check for a faulty hardware, or disable SupportAssist OS Recovery. I'm randomly having issues running Support Assist 3. SupportAssist OS recovery for the past two hours, and I tried clicking the power button, and it's It Sep 28, 2024 · It seems the SA is not working even if I deinstall all DCU related installations. I waited for 6 hours but nothing. " After several attempts, I uninstalled Supportassist and downloaded and installed t Jul 29, 2018 · SupportAssist was unable to complete the requested task at this time. 40 to my Alienware 17 R5 laptop. I Oct 21, 2024 · Dell Support Assistant software is not working properly. 49, nor was the SupportAssist Jul 29, 2018 · SupportAssist was unable to complete the requested task at this time. NET 5. I uninstalled SupportAssist, then manually reinstalled using the SupportAssist Installer from the link below. What seems to have fixed it for me was to go into the Add / Remove Program control panel. Ready to update SupportAssist But the Scan hardware option is stuck on "A task is c SupportAssist for Home PCs Discover Dell’s smart technology, built into your PC, that keeps it running like new. I browsed through the community for past discussions but I did not fin Aug 12, 2019 · I am running a Dell XPS 8930 Special Edition, purchased in October 2019, with Windows 10 Pro, x64, Build 1909, fully updated, including February Windows 10 updates. I closed and r Apr 3, 2020 · I am running the latest version [3. If I tell you that in two days, I've read what I would say is almost lit Hi everyone, I have a Dell Inspiron 3593 laptop that is stuck in SupportAssist OS Recovery. I tried to un-, and reinstall, also with 'clean installation' but just the same. Aug 18, 2022 · If you run SupportAssist at boot time by pressing F12 at the BIOS screen and select SupportAssist Recovery, you can run the hardware scan in there and all should be okay. Manually running "Clean Files" will stay stuck at 0%. Hope this helps . Steps to Fix Dell SupportAssist Not Working, Fix SupportAssist Hardware Scan Stuck or Not Working. The fan locks on high speed wont shut off no matter what I do. Search for SupportAssist in the Start menu and open the app. Maybe it even says "Please Keep Dec 9, 2024 · When Dell SupportAssist's Pre-Boot System Performance Check is stuck, enable/disable Secure Boot or turn off Dell RMT! Jan 18, 2021 · Stuck for hours now on installing updates 1 of 4, SupportAssist OS Recovery Tools. Power off system 2. If you later think you need it, re-install it from the Dell support website for your model using the Dell Service Tag for your device. When i decided to just leave it there, eventually i got a BSOD with the code "dpc_watchdog_violation" which apparently means outdated/corrupted drivers, after doing a memory test and a cmd scan i tried installing SupportAssist to see what was going on, so i opened the installer and kinda left it there once it popped up. The… What is the version of Dell support assist application installed on your system? You could run hardware diagnostics from the boot menu to check if there are any issues. &nbsp; I was wanting to now if I could ask a question. On the one hand, SupportAssist brings you many benefits. Manually running "Tune Performance" will also stay stuck at 0%. Jan 22, 2025 · I was trying to run Dell Support Assist and the program got stuck on "Preparing" the Hardware Scan. I tried, but the process got stuck on "verification. That said, I’m struggling hard with this issue. Why do people even use SupportAssist? This has happened to me on all of my Dell laptops. Follow these steps to perform a Dell SupportAssist clean reinstall if you’re having issues with SupportAssist such as missing options, error messages, or tro What to do if computer is stuck on automatic repair and wont let you log in Discussion 11 Share Sort by: This video will show you the full troubleshooting process when your Dell Laptop Computer is stuck in a 'Preparing Automatic Repair' or a variety of 'Blue Screen' errors during startup and will not Jun 12, 2025 · What Are the Proven Methods to Resolve the Annoying Dell SupportAssist Scan Error? Dell SupportAssist is a valuable tool for maintaining your Dell computer, offering features like virus removal, system optimization, hardware diagnostics, and driver updates. &nbsp; It states that there is one urgent and three recommended driver updates but when I click on "Install" it hangs with a status of "Validating" for a The DELL SupportAssist Another scan is in progress may occur when you're trying to update your drivers. Select Start to check for driver and BIOS updates. Nov 12, 2022 · I ran SA (SupportAssist) today (under Win 11 Pro) and noticed that it looks completely unlike any prior version. Several weeks ago, the Dell SupportAssist program would no longer run the "Scan Hardware" test nor could I see any of my hardware co Dec 14, 2024 · system rebooted after a windows update to a loading screen that wouldnt boot to windows. I am on the internet with a reliable and fast connection. Jan 13, 2021 · I have a Dell Inspiron 15 3537 laptop running Windows 8. 3 has multiple bugs, and Users with both SupportAssist v4. Dec 10, 2024 · SA Scan Hardware Stuck on Preparing Since the recent update of Support Assist, Scan Hardware never gets beyond: "Analyzing memory/address test" Scan Hardware: "Preparing". By Oct 5, 2022 · Support assist worked on a vanilla out of box installation, after installed my development tools, Support Assist stopped working and it remains stuck on the blue splash screen with the message (This is taking longer than expected. Nov 11, 2018 · HI, I AM OPERATING ON A DELL INSPIRON 5559 WITH i5 6th gen processor. 51819. Jan 31, 2025 · If Dell SupportAssist just spins and does not work on your Windows 11/10 PC, follow these working solutions to fix the issue. Easy check? Uninstall it or stop it from running automatically from startup. dell. HTH. Restart pc and again install it through dells sitethis perfectly worked for me. I had it all set to do its thing weekly, but noticed it was getting stuck a 0% progress for only the “Scan Hardware” part of it. It says that it’s scanning for unwanted system files but I don’t know why it’s stuck like this. TLDR: Install the . exe) from the link provided in those instructions. 2. " The 'spinning wheel' keeps spinning endlessly. com/support/contents Dec 10, 2024 · Since the recent update of Support Assist, Scan Hardware never gets beyond: "Analyzing memory/address test" Scan Hardware: "Preparing". &nbsp; The message "We Can't continue with this action until your PC restarts. Jun 1, 2017 · :emotion-2: Please run the Diagnostic tool to check hardware on the system by following steps below: 1. Should I uninstall and then reinstall? Any suggestions would be appreciated. 00, another chunk of time Dec 7, 2022 · Dell SupportAssist a built-in software program that is pre-installed on Dell laptops and computers. The upgrade repeatedly stopped and the note, "Close win Apr 19, 2020 · I received an alert that I needed to run a BIOS/UEFI update. &nbsp; Today I went into SupportAssist on my laptop to make sure that Dell SupportAssist had downloaded all the latested dri Jun 13, 2025 · Bottom Line Dell SupportAssist Errors Dell SupportAssist is a preinstalled utility that can remove viruses/unwanted files, optimize settings, detect issues, tune network settings, improve performance, scan for updates, etc. I tried shutting off my computer to reboot it but it does not work. 3 and Dell Command Hi, my laptop (inspiron 3593) has been stuck on a blue screen that says SupportAssist OS Recovery for approx 5 hours with the loading bar stuck at around 20% and I have no idea what to do. Did a restart. Apps and Features shows 4. Otherwise please let us know what kind of system your using, is it an Inspiron, Vostro, Latitude or anything else? Thanks Stefan Nov 8, 2024 · So recently I was installing an update using SupportAssist which was a SupportAssist recovery plugin, the update was stuck at installing 100%, so I closed SupportAssist, and reopened it. fh vvm0b n3c 61as9 lub trad23 iqh ow qpe j7ls